Technical Services
CLAdirect offers several services and highly skilled engineers, to meet its customers’ needs, covering territories in Latin America and the United States.
Our services are designed to be executed at the highest levels and efficiency. This allows us to satisfy all the final clients’ needs, as well as provide all the equipment and networks solutions, assist with the resolution of your technical questions, and indicate the best solution. We provide corrective and preventive maintenance for your products and solutions in the shortest possible times.
Design and Project Implementation Services
CLAdirect offers professional and project integration services, as well as key projects for communications, security and technology of information. Planning, design, implementation, maintenance, operation and management are included.
These services cover projects for companies as well as infrastructure access to fixed and mobile operators.
At CLAdirect we count with the knowledge and experience of our qualified team of Engineers, with broad and profound expertise in Project Management, Security and Technology of fixed and mobile networks.
Our engineers have extensive technical training, giving our customers true value added. Also, they have the most prestigious certifications to provide optimal service. Some of the certificates we count with are: JNCIE, JNCIP, CCIE, CCIP, FCNSP and CISSP.
Consulting Services
In CLAdirect we offer our clients consulting services in the areas of business, processes, security, networking and communications systems and information technology, through highly experienced specialists.
CLAdirect IMSC
CLAdirect counts with an IMSC (Incident Management Service Center) with highly trained engineers, offering the highest standards of care to ensure continuity of operations.
The CLAdirect IMSC is based on telephone and Internet access in 7x24x365 mode, in order to diagnose and solve the problems that occur in the equipment provided by CLAdirect, thus neutralizing the number of faults reported. Counting with scaling systems to ensure that requirements are properly addressed in the shortest time possible.
The CLAdirect IMSC acts as a provider of Support Services and Remote Technical Assistance for networks equipment, as well as their management platforms, including the following activities:
Keeping up to date the ticket management tool on the development of reported problems.
Inform the solution of occurrences and establish contact with the customer to fix them.
Remote Access to solve equipment failures. This access must be authorized by the CLIENT and only if necessary.
Field Assistance in solving incidents
Share best practices and new features to improve the operation and maintenance.
Clarify doubts of operational procedures.
Availability of information on new products and new versions.