Do we have a demo for our clients?
clasandbox022020-08-26T21:44:40+04:00Yes, we have a 15-day trial option.
What does the Omnichannel Support service include?
clasandbox022020-08-26T21:32:35+04:002 types of support: Support service for changes to the platform, such as customization of analytics or channel integration. And also case support for bugs, errors.
What type of Support do you offer?
clasandbox022020-08-26T21:32:29+04:00There are 2 Omnichannel Service licenses that serve 2 levels of Support according to SLA (Service Level agreement): SLA 8 × 5 (office hours, Monday to Friday, between 8 am and 5 pm) and SLA 24/7 ( 24 hours a day, 7 days a week)
Can the Chatbot be purchased separately?
clasandbox022020-08-26T21:34:32+04:00Yes, check the Chatbot option at the following link: Chatbots
What channels can be integrated?
clasandbox022020-08-26T21:32:03+04:00The most popular are: Facebook, WhatsApp, Twitter, SMS, Chat, Chatbots, etc.
How is Facebook integrated into Omnichannel?
clasandbox022020-08-26T21:32:07+04:00Only the messages that are exchanged between the page and the users, through Facebook Messenger.
Is there a minimum license purchase?
clasandbox022020-08-26T21:28:32+04:00Yes. Two licenses minimum.